Outage in VMware Carbon Black

Carbon Black Cloud Workload Protection - US Inventory Service Degraded

Resolved Minor
June 05, 2023 - Started 12 months ago - Lasted about 20 hours
Official incident page

Need to monitor VMware Carbon Black outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including VMware Carbon Black, and never miss an outage again.
Start Free Trial

Outage Details

Description: CARBON BLACK CLOUD WORKLOAD PROTECTION - US Inventory Service is currently degraded. Some customers may experience delay in Workload inventory update, or it be unavailable in Carbon Black Cloud and vSphere Carbon Black Plugin. In case of unavailability of unprotected workloads, installation cannot be triggered from Carbon Black Cloud or vSphere Carbon Black Plugin. To install the sensor from within the workload, please follow : https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-sensor-installation-guide/GUID-5D7F222D-83FA-4D42-88C7-074F8EF8257D.html Security Impact: The prevention capabilities of Workload sensors are unaffected. Next Update: 120 minutes or upon earlier status change For any incident updates please visit https://status.carbonblack.com/ We are working diligently to resolve the issue. We thank you for your patience. VMware Carbon Black Team
Components affected
VMware Carbon Black Inventory Service VMware Carbon Black Inventory Service VMware Carbon Black Inventory Service
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 06/06/2023 02:32PM

This incident has been resolved.

MONITORING 12 months ago - at 06/06/2023 01:24PM

We are continuing to monitor for any further issues.

MONITORING 12 months ago - at 06/06/2023 09:22AM

We are continuing to monitor for any further issues.

MONITORING 12 months ago - at 06/06/2023 05:58AM

We are continuing to monitor for any further issues.

MONITORING 12 months ago - at 06/06/2023 04:09AM

We are continuing to monitor for any further issues.

MONITORING 12 months ago - at 06/05/2023 11:58PM

A fix has been deployed on production. Team is monitoring it.

IDENTIFIED 12 months ago - at 06/05/2023 08:26PM

The issue has been identified and the team is working on a solution to work through the backlog of inventory updates to restore the service to full operation.

INVESTIGATING 12 months ago - at 06/05/2023 06:39PM

Description: CARBON BLACK CLOUD WORKLOAD PROTECTION - US Inventory Service is currently degraded. Some customers may experience delay in Workload inventory update, or it be unavailable in Carbon Black Cloud and vSphere Carbon Black Plugin. In case of unavailability of unprotected workloads, installation cannot be triggered from Carbon Black Cloud or vSphere Carbon Black Plugin.

To install the sensor from within the workload, please follow : https://docs.vmware.com/en/VMware-Carbon-Black-Cloud/services/cbc-sensor-installation-guide/GUID-5D7F222D-83FA-4D42-88C7-074F8EF8257D.html

Security Impact: The prevention capabilities of Workload sensors are unaffected.

Next Update: 120 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to resolve the issue.
We thank you for your patience.

VMware Carbon Black Team

Latest VMware Carbon Black outages

ENDPOINT STANDARD API Services degraded performance - about 2 months ago
ENTERPRISE EDR - US Issue - about 2 months ago
ENDPOINT STANDARD Dashboard degraded performance - Asia Pacific - 2 months ago
Issue with uninstalling sensors - 2 months ago
ENDPOINT STANDARD Dashboard degraded performance - UK - 3 months ago

Easily monitor VMware Carbon Black and all your third-party status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3170 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE