Outage in VMware Workspace ONE

Workspace ONE UEM: DE01 Network Issues / Germany (Full Region)

Resolved Minor
November 16, 2022 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

VMware Workspace ONE is investigating reports of issues. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/16/2022 03:31PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.

IDENTIFIED over 1 year ago - at 11/16/2022 03:15PM

VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

IDENTIFIED over 1 year ago - at 11/16/2022 02:40PM

VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

IDENTIFIED over 1 year ago - at 11/16/2022 01:54PM

VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

IDENTIFIED over 1 year ago - at 11/16/2022 01:11PM

Operations teams have identified the issue with the network infrastructure which persists after following standard remediation and failover protocols. End-users may experience downtime and timeouts when trying to access VMware Workspace ONE.
Operations teams are actively working to resolve the issue.
If you have additional questions or concerns, please open a ticket at support.workspaceone.com

IDENTIFIED over 1 year ago - at 11/16/2022 12:25PM

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

IDENTIFIED over 1 year ago - at 11/16/2022 11:30AM

VMware Workspace ONE has initiated a failover protocol to recover the service.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

IDENTIFIED over 1 year ago - at 11/16/2022 10:50AM

VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue with Network infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.

IDENTIFIED over 1 year ago - at 11/16/2022 10:07AM

VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue with Network infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.

IDENTIFIED over 1 year ago - at 11/16/2022 09:07AM

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

IDENTIFIED over 1 year ago - at 11/16/2022 08:57AM

VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue and are actively working to resolve it.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

INVESTIGATING over 1 year ago - at 11/16/2022 08:18AM

VMware Workspace ONE is investigating reports of issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

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