2024-01-12 - GLOBAL - Authentication issues to Firebox resources with inherit users

We are no longer experiencing authentication issues to Firebox resources with inherited users and this event is now resolved. Again, we apologize for any impact this may have had on you or your customers.

We are no longer experiencing authentication issues to Firebox resources with inherited users. Operations are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

An update to address this issue is undergoing final quality assurance testing. We'll post our next update in 1h, if not sooner. We again apologize for any impact this may have had on you or your customers

Our teams continue working hard resolve this event as soon as possible. We apologize for any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.
To avoid this error and as temporal workaround you can USE OTP instead of PUSH for login

We are still working hard to resolve this event. Please check back in 1h for updates. Thanks for your patience.

Our teams have identified the issue and are still working hard to resolve this event. We'll post our next update in 1h if not sooner. Thanks for your patience.

We continue to work on authentication issues to Firebox resources with inherited users and we have identified the issue. Our teams are working hard to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1h, if not sooner.
To avoid this error and as temporal workaround you can USE OTP instead of PUSH for login

We're still investigating the root cause of the authentication problems with inherited users to AuthPoint resources using push notification. Once we determine the impact and scale of these issue we'll post our next update in 30m, if not sooner.
To avoid this error and as temporal workaround you can USE OTP instead of PUSH for login

We're investigating reports of authentication issues to Firebox resources with inherited users. Once we determine the impact and scale of these potential issue we'll post our next update in 30m, if not sooner.
To avoid this error and as temporal workaround you can USE OTP instead of PUSH for login