Outage in WatchGuard

2024-04-18 - APAC - WGC Login Issues

Resolved Major
April 18, 2024 - Started 8 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing issues with customers when loading WatchGuard cloud portal. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes if not sooner.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/18/2024 11:23PM

We are no longer experiencing issues when loading WatchGuard cloud portal and this incident is now resolved. Again, we apologize for any impact this may have had on you or your customers.

MONITORING 8 months ago - at 04/18/2024 10:51PM

A fix has been implemented. We are no longer experiencing issues with our WatchGuard cloud management UI and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner

IDENTIFIED 8 months ago - at 04/18/2024 09:24PM

The issue has been identified and a fix is being implemented. We'll post our next update in 2 hours, if not sooner.

INVESTIGATING 8 months ago - at 04/18/2024 08:44PM

We are continuing to investigate this issue. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.

INVESTIGATING 8 months ago - at 04/18/2024 06:38PM

We are still working hard to identify the issue and we apologize for the impact this event has caused. We'll post our next update in two hours, if not sooner.

INVESTIGATING 8 months ago - at 04/18/2024 05:08PM

We are still working hard to resolve this event. We'll post our next update in 90 minutes, if not sooner. Thanks for your patience.

INVESTIGATING 8 months ago - at 04/18/2024 04:16PM

We continue experiencing issues with our WatchGuard cloud management UI. We'll post our next update in 1h if not sooner.

INVESTIGATING 8 months ago - at 04/18/2024 03:45PM

We're still experiencing issues with our WatchGuard cloud management UI. Our teams continue working hard to restore normal operations. We'll post our next update in 30 minutes if not sooner.

INVESTIGATING 8 months ago - at 04/18/2024 03:14PM

We continue experiencing issues with our WatchGuard cloud management UI. Our teams are working hard to restore normal operations and we apologize for any impact this is having on you or your customers. We'll post our next update in 30 minutes if not sooner.

INVESTIGATING 8 months ago - at 04/18/2024 02:44PM

We are currently experiencing issues with customers when loading WatchGuard cloud portal. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes if not sooner.

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