Outage in WatchGuard

2025-01-09 - GLOBAL - Issues with New Product Activations

Resolved Major
January 09, 2025 - Started about 18 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating reports of issues with new product activations showing in WatchGuard Cloud. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 01/09/2025 06:45PM

We are no longer experiencing errors and this incident is now resolved. The service is operating normally at this time.

MONITORING about 15 hours ago - at 01/09/2025 06:24PM

We've addressed the issue and are now monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED about 15 hours ago - at 01/09/2025 06:15PM

We've identified the issue and are now working on implementing a solution. We'll post our next update in 1 hour, if not sooner.

INVESTIGATING about 15 hours ago - at 01/09/2025 06:01PM

We're still investigating the issue. We apologize for the impact that this event may be causing. We'll post our next update in 2 hours, if not sooner.

INVESTIGATING about 18 hours ago - at 01/09/2025 03:37PM

We're investigating reports of issues with new product activations showing in WatchGuard Cloud. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner

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