2024-12-18 - GLOBAL - MFA email activations not received

We are no longer experiencing issues with Operator Administration, and this event is now resolved. The service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

Our systems show reports of Operator Administration errors are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

The issue has been resolved for new users, although we are reprocessing old messages. We'll post our next update in 30 minutes, if not sooner.

We continue to work on reports of Operator Administration errors and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

After our first investigations we see that the affected service is Operator Administration. The Authpoint service is not affected.
We are continuing to work hard to resolve this issue. Please check back in 30 minutes for updates. Thank you for your patience.

We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.

We're investigating alerts on Authpoint MFA email activations service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.