Outage in WatchGuard

2025-08-31 - AMER - Firebox visibility logs and dashboards delays

Resolved Minor
August 31, 2025 - Started 7 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We have identified a delay of approximately 13 hours in the Firebox visibility logs and dashboards. A fix has already been implemented and we are observing that the service is gradually catching up with the delay. We will provide our next update at 09:00 UTC, if not earlier. Thank you for your patience.
Components affected
WatchGuard Dashboards and Reports:::AMER WatchGuard Log Search and Log Manager:::AMER
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 08/31/2025 09:59AM

We are no longer experiencing alerts on Firebox visibility logs and dashboards service and this incident is now resolved. The service is operating normally at this time.

MONITORING 7 days ago - at 08/31/2025 09:34AM

Our systems show alerts on Firebox visibility logs and dashboards service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED 7 days ago - at 08/31/2025 01:48AM

We have identified a delay of approximately 13 hours in the Firebox visibility logs and dashboards. A fix has already been implemented and we are observing that the service is gradually catching up with the delay. We will provide our next update at 09:00 UTC, if not earlier. Thank you for your patience.

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