Outage in WatchGuard
2026-04-20 - EMEA - Visibility Reporting Delays
Resolved MinorIncident Report
Summary AI Generated
An infrastructure issue caused approximately 2-hour delays in WatchGuard's Visibility Reports service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The company deployed mitigation actions and scaled up infrastructure to resolve the data delays. The incident was fully resolved after 3.1 hours with all services returning to normal operation.
We have identified an infrastructure issue that is causing data delays in our Visibility Reports service current delays are around 2 hours. We have deployed mitigation actions and the system is starting its recovering process. We'll post our next update in 3 hours, if not sooner.
Components affected
WatchGuard Log Search and Log Manager:::EMEA WatchGuard Dashboards and Reports:::EMEATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 04/20/2026 07:05PM
This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.
MONITORING
about 17 hours ago - at 04/20/2026 06:34PM
We have scaled up our infrastructure and data delays in the Visibility Reports service have been fully resolved. Our systems show that all services are operating normally and we’re continuing to monitor to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
IDENTIFIED
about 19 hours ago - at 04/20/2026 04:03PM
We have identified an infrastructure issue that is causing data delays in our Visibility Reports service current delays are around 2 hours. We have deployed mitigation actions and the system is starting its recovering process. We'll post our next update in 3 hours, if not sooner.
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