Outage in WatchGuard
2026-04-24 - GLOBAL - AuthPoint RADIUS Authentication service degradation
Resolved MinorIncident Report
Summary AI Generated
WatchGuard's AuthPoint RADIUS authentication service experienced a global degradation affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication across all regions (AMER, EMEA, APAC). The incident lasted 5.5 hours before teams restored normal operations and completed monitoring to confirm full resolution.
We have identified an issue affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. Our teams are working to restore normal operations. We'll post our next update in 1h, if not sooner.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/24/2026 03:28PM
We have completed monitoring following the earlier issues affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. All systems are operating normally at this time, and the incident is fully resolved. We apologize for any inconvenience this may have caused to you or your customers.
MONITORING
6 days ago - at 04/24/2026 02:52PM
We are no longer experiencing issues on Local AuthPoint users with RADIUS MSCHAPv2 authentication and this incident is now resolved. The service is operating normally at this time, we apologize for any impact this may have had on you or your customers.
IDENTIFIED
7 days ago - at 04/24/2026 01:02PM
Our teams are actively working to restore normal operations. We'll post our next update in 1h, if not sooner.
IDENTIFIED
7 days ago - at 04/24/2026 12:01PM
We are still working hard to resolve this event. We'll post our next update in 1h, if not sooner. Thanks for your patience.
IDENTIFIED
7 days ago - at 04/24/2026 11:02AM
Our teams are working to restore normal operations, and we apologize for the impact this issue may have caused. We'll post our next update in 1h, if not sooner.
IDENTIFIED
7 days ago - at 04/24/2026 10:00AM
We have identified an issue affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. Our teams are working to restore normal operations. We'll post our next update in 1h, if not sooner.
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