Outage in WatchGuard
2026-05-22 - GLOBAL - WGC DNSWatch Migration Failures
Resolved MinorIncident Report
Summary AI Generated
WatchGuard's DNSWatch migration to WGC failed for customers who had invalid domains configured in their legacy DNSWatch settings. The new WGC DNSWatch system introduced domain validation that prevented policy creation for these invalid domain configurations. The issue was identified and teams worked to restore normal migration operations.
We continue to work on reports of errors during migration to DNSWatch in WGC and have identified the issue. Failures are affecting customers who have invalid domains configured in legacy DNSWatch and are attempting to migrate. WGC DNSWatch has introduced domain validation before policies are created.
Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in approximately 8 hours, if not sooner.
Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in approximately 8 hours, if not sooner.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 05/22/2026 01:11PM
We are no longer experiencing errors during migration to DNSWatch in WGC and this incident is now resolved. The system is operating normally at this time.
MONITORING
29 days ago - at 05/22/2026 11:48AM
Our systems show that reports of errors during migration to DNSWatch in WGC are returning to normal and we're monitoring to ensure system stability. We'll post our next update in approximately 60 minutes, if not sooner.
IDENTIFIED
29 days ago - at 05/22/2026 04:49AM
We continue to work on reports of errors during migration to DNSWatch in WGC and have identified the issue. Failures are affecting customers who have invalid domains configured in legacy DNSWatch and are attempting to migrate. WGC DNSWatch has introduced domain validation before policies are created.
Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in approximately 8 hours, if not sooner.
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