Outage in WatchGuard
2026-06-19 - Global - WatchGuard Cloud support access
Resolved MinorIncident Report
Summary AI Generated
WatchGuard Cloud experienced a 5.3-hour incident on June 19, 2026, where users were unable to enable support access through administration managed access, affecting account administration across AMER, EMEA, and APAC regions. A fix was deployed at approximately 17:35 UTC, and the incident was fully resolved by 18:04 UTC with normal system operations confirmed.
We have identified an issue affecting administration managed access in WatchGuard Cloud when some users try to enable support access. The team is already working on a fix, we will post our next update in 1 hour or earlier.
Components affected
WatchGuard Account Administration:::AMER WatchGuard Account Administration:::EMEA WatchGuard Account Administration:::APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 06/19/2026 06:04PM
We are no longer experiencing errors while enabling managed access in WatchGuard Cloud. This incident is now resolved. The system is operating normally at this time.
MONITORING
about 18 hours ago - at 06/19/2026 05:35PM
A fix has been deployed to address the issue affecting the administration of managed access in WatchGuard Cloud when trying to enable support access. We are monitoring to ensure system stability. We'll post our next update in 30 minutes if not sooner.
IDENTIFIED
about 21 hours ago - at 06/19/2026 02:56PM
We are still working hard to resolve this event. Please check back at 18:00 UTC for updates. Thanks for your patience.
IDENTIFIED
about 22 hours ago - at 06/19/2026 01:52PM
We continue to work on resolving the event affecting administration managed access in WatchGuard Cloud. Our team is working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour If not sooner.
IDENTIFIED
about 23 hours ago - at 06/19/2026 12:50PM
We have identified an issue affecting administration managed access in WatchGuard Cloud when some users try to enable support access. The team is already working on a fix, we will post our next update in 1 hour or earlier.
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