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Outage in WatchGuard

2026-04-17 - EMEA - Visibility Reporting Delays

Resolved Minor
April 17, 2026 - Started 4 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

WatchGuard experienced an infrastructure issue that caused approximately 2-hour delays in their Visibility Reports service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The engineering team implemented mitigation actions and the system gradually recovered over 5.1 hours. The incident was fully resolved with all delayed data processed and normal service operations restored.

We have detected an infrastructure issue that is causing new data delays in our Visibility Reports service current delays are around 2 hours. The team has taken mitigation actions and the system is recovering. We'll post our next update in 3 hours, if not sooner.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/17/2026 03:08PM

We are no longer experiencing delays in our Visibility Reporting service and this event is now resolved. The service is operating normally at this time.

MONITORING 4 days ago - at 04/17/2026 02:02PM

The Visibility Reporting service has fully recovered, and all delayed data has been processed. The system is operating normally. We will continue monitoring for the next 60 minutes to ensure stability before closing the incident. Thank you for your patience.

IDENTIFIED 4 days ago - at 04/17/2026 12:58PM

Recovery is ongoing, and we’ve seen improvements in delays affecting the Visibility Reporting service, though some delay remains. The system is stable and processing data normally, and we expect it to fully catch up within the next few hours. Our team continues to actively monitor the recovery to ensure stability. We’ll provide our next update in the next 3 hours or earlier.

IDENTIFIED 4 days ago - at 04/17/2026 10:08AM

We have detected an infrastructure issue that is causing new data delays in our Visibility Reports service current delays are around 2 hours. The team has taken mitigation actions and the system is recovering. We'll post our next update in 3 hours, if not sooner.

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