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Outage in WatchGuard

2026-04-15 - EMEA - Visibility Reporting Delays

Resolved Minor
April 15, 2026 - Started 6 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

WatchGuard experienced an infrastructure issue that caused up to 5-hour delays in their Visibility Reporting service, affecting Log Search, Log Manager, Dashboards and Reports in the EMEA region. The underlying infrastructure problem was quickly identified and addressed, but systems required over 34 hours to fully process the backlog of pending data, with recovery efforts slowed by peak traffic periods. The service returned to normal operation once all delayed data was processed and the reporting delays were eliminated.

We have detected and addressed an infrastructure issue that caused delayed information of 5 hours in our Visibility Reports service. Systems are now recovering. We apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/16/2026 11:54PM

We are no longer experiencing delays in our Visibility Reporting service and this event is now resolved. The service is operating normally at this time.

MONITORING 5 days ago - at 04/16/2026 11:00PM

The Visibility Reporting service has fully caught up, and all delayed data has now been processed. The system is operating normally. We’ll continue to monitor closely for the next 60 minutes to ensure sustained stability before closing this incident. Thank you for your patience throughout the recovery.

IDENTIFIED 5 days ago - at 04/16/2026 08:14PM

We’ve added additional resources to support recovery efforts. The system remains stable and is actively working through the remaining backlog. While delays continue to improve, it will still take several more hours for the Visibility Reporting service to catch up on pending data. Our team continues to closely monitor progress to ensure stability. We’ll provide our next update by April 17th, 07:00 UTC. Thank you for your continued patience.

IDENTIFIED 5 days ago - at 04/16/2026 02:26PM

Recovery has slowed due to today’s peak traffic, but all systems are stable and actively processing data. As demand decreases, we expect the recovery pace to improve. It may take several more hours to fully process all pending data. Our team is closely monitoring the situation to ensure ongoing stability. We’ll share our next update within 6 hours, or sooner if anything changes.

IDENTIFIED 5 days ago - at 04/16/2026 08:34AM

The systems are still recovering and the overall delays in our Visibility Reporting service have improved, but they are still present, and around 2 hours of max delay. While the system is stable and processing data as expected, we estimate it may take several additional hours to completely catch-up. Our team is actively monitoring the recovery to ensure continued stability. We’ll provide our next update in the next 6 hours or earlier.

IDENTIFIED 5 days ago - at 04/16/2026 12:07AM

We continue to make steady progress in reducing the remaining delays in our Visibility Reporting service. While the system is stable and processing data as expected, a queue of pending data remains, and we estimate it may take several additional hours for all delayed information to be fully processed. Our team is actively monitoring the recovery to ensure continued stability. We’ll provide our next update by April 16, 08:30 UTC.

IDENTIFIED 6 days ago - at 04/15/2026 09:16PM

We are continuing to work on resolving the remaining delays in our Visibility Reporting service. Our team is actively monitoring progress and ensuring stability. We'll post our next update by 00:15 UTC. Thank you for your continued patience.

IDENTIFIED 6 days ago - at 04/15/2026 06:04PM

We are still working hard to resolve the delays in our Visibility Reporting service. We'll post our next update by 21:15 UTC. Thank you for your patience.

IDENTIFIED 6 days ago - at 04/15/2026 04:06PM

The information delays in our Visibility Reporting service are continuing to decrease as the system returns to normal. We're monitoring to ensure stability and will post our next update within 2 hours.

IDENTIFIED 6 days ago - at 04/15/2026 03:01PM

Our systems continue returning to normal. Unfortunately, the service will need few hours to completely catch up with the pending data. We're monitoring to ensure system stability and will post our next update within 1 hour.

IDENTIFIED 6 days ago - at 04/15/2026 01:45PM

We have detected and addressed an infrastructure issue that caused delayed information of 5 hours in our Visibility Reports service. Systems are now recovering. We apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

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