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Outage in WatchGuard

2026-04-16 - Global - DNSWatch Reporting Performance Issue

Resolved Minor
April 16, 2026 - Started 25 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

WatchGuard's DNSWatch service experienced performance issues for 35.1 hours, causing slow loading reports, dashboard tiles, and timeouts for users. The company scaled up infrastructure and deployed optimizations to address the problem. The issue was fully resolved and normal service operations were restored.

We are currently experiencing performance issues affecting DNSWatch dashboards. Users may be experiencing slow loading reports and dashboard tiles. In some cases, timeouts may occur. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/18/2026 08:03AM

The issue affecting DNSWatch dashboard performance has been fully resolved. The service is operating normally at this time.

MONITORING 23 days ago - at 04/18/2026 07:30AM

We have implemented a fix and are seeing DNSWatch dashboards operating normally again. Users should no longer experience slow loading times or timeouts. Our teams will continue monitoring closely, and if stability is maintained, we expect to close this incident within the next 30 minutes.

IDENTIFIED 23 days ago - at 04/18/2026 07:00AM

We are still working to resolve this event. The team is currently deploying an optimization aimed at addressing the issue. We will share another update within the next two hours or sooner.

IDENTIFIED 24 days ago - at 04/18/2026 01:12AM

We are still working hard to resolve this event. We have scaled up our infrastructure to improve performance and are continuing to make further optimizations. Please check back at April 18, 07:00 UTC for updates. Thanks for your patience.

IDENTIFIED 24 days ago - at 04/17/2026 06:51PM

We are still working hard to resolve this event. Please check back at April 18, 01:00 UTC for updates. Thanks for your patience.

IDENTIFIED 24 days ago - at 04/17/2026 12:59PM

We are still working hard to resolve this event. Please check back at April 17, 19:00 UTC for updates. Thanks for your patience

IDENTIFIED 24 days ago - at 04/17/2026 07:02AM

We are still working hard to resolve this event. Please check back at April 17, 13:00 UTC for updates. Thanks for your patience.

IDENTIFIED 25 days ago - at 04/17/2026 02:57AM

We are still working hard to resolve this event. Please check back at April 17, 07:00 UTC for updates. Thanks for your patience.

IDENTIFIED 25 days ago - at 04/17/2026 12:46AM

We are still working hard to resolve this event. Please check back at April 17, 03:00 for updates. Thanks for your patience.

IDENTIFIED 25 days ago - at 04/16/2026 09:59PM

We are still working hard to resolve this event. Please check back at April 17, 01:00 UTC for updates. Thanks for your patience.

IDENTIFIED 25 days ago - at 04/16/2026 09:00PM

We are currently experiencing performance issues affecting DNSWatch dashboards. Users may be experiencing slow loading reports and dashboard tiles. In some cases, timeouts may occur. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

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