Outage in WatchGuard

2025-09-22- EMEA - Visibility Logs Issues

Resolved Minor
September 22, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We're investigating potential delays on the Visibility Logs service. We'll post our next update in 1h, if not sooner.
Components affected
WatchGuard Log Search and Log Manager:::EMEA WatchGuard Dashboards and Reports:::EMEA

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/22/2025 02:11PM

We are no longer experiencing alerts on the Visibility Logs service and this incident is now resolved. The service is operating normally at this time. Thank you for your patience.

MONITORING about 1 month ago - at 09/22/2025 01:39PM

Our systems shows that delays with the Visibility Logs service has been solved and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING about 1 month ago - at 09/22/2025 01:02PM

We are still working hard to identify the issue. Our team is actively investigating and we'll post our next update in 1 hour, if not sooner. We apologize any inconvenience this event may have caused

INVESTIGATING about 1 month ago - at 09/22/2025 12:09PM

Our teams are still working hard investigating this event. Some customers may experience delays, please check back in 1 hour for more updates. Thank you for your patience.

INVESTIGATING about 1 month ago - at 09/22/2025 11:10AM

We're investigating potential delays on the Visibility Logs service. We'll post our next update in 1h, if not sooner.

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