Outage in Webshare

Connectivity issue with some of the USA proxies

Resolved Minor
March 10, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Webshare Proxy Server
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/11/2023 12:23AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/11/2023 12:16AM

All of the impacted proxies are now restored.

IDENTIFIED about 1 year ago - at 03/11/2023 12:12AM

90% of the proxies which were initially impacted is now fixed. We continue restoring the remaining of the proxies.

IDENTIFIED about 1 year ago - at 03/10/2023 10:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/10/2023 10:01PM

Some of the impacted proxies are now working again. We continue working on bringing up the remaining of the proxies.

IDENTIFIED about 1 year ago - at 03/10/2023 08:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/10/2023 07:27PM

We have identified the problematic IP ranges. You can replace any non-working IP ranges free of charge by following the steps below:

​1) Navigate to Proxy Replace page (https://proxy.webshare.io/proxy/replace).
​2) Click on the "Proxy is not available for more than 15 minutes" option.
​3) Click "Save Changes" button.

​Thank you for your patience and we apologize for any inconvenience this outage may have caused.

IDENTIFIED about 1 year ago - at 03/10/2023 07:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 03/10/2023 07:02PM

We are currently investigating this issue.

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