Outage in Welcome to the Jungle

WelcomeKit has a high latency

Resolved Minor
October 03, 2022 - 4 months ago - Lasted 1 day
Official incident page

Details

We have noticed that our WelcomeKit and its related products have a high latency. We are currently investigating the issue.
Updates ( sorted recent to last )
MONITORING at 10/04/2022 01:44PM

We’ve deployed our fixes and optimizations. We’re currently absorbing the load and monitoring the situation. Experience on Welcome Kit is back on track. You can still experience some issues with indexation (jobs, invoice access, or profile updates, ..)

IDENTIFIED at 10/04/2022 11:37AM

Welcome Kit and related products of Welcome to the Jungle are still in degraded mode. We are currently deploying our fix plan. It still impacts Welcome Kit user experience on candidates' pipelines, emailing experience, and several external API responses. Please note that no data has been lost. Sorry for any inconvenience you are currently experiencing. We are monitoring the situation and we will keep you posted.

INVESTIGATING at 10/03/2022 04:23PM

Welcome Kit is back online but on a degraded mode while we continue our investigation.

INVESTIGATING at 10/03/2022 02:59PM

We are forced to maintain WelcomeKit under maintenance for an undetermined time. We'll keep you posted.

INVESTIGATING at 10/03/2022 02:28PM

We are continuing to investigate the issue. WelcomeKit is not under maintenance anymore.

INVESTIGATING at 10/03/2022 02:22PM

We have to set WelcomeKit under maintenance for a few minutes, letting our backend processes to manage an unexpected load.

INVESTIGATING at 10/03/2022 01:56PM

We have noticed that our WelcomeKit and its related products have a high latency. We are currently investigating the issue.

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