Outage in Windcave
Unscheduled Outage - Windcave
Resolved Minor
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Outage Details
Updates to follow.
Components affected
Windcave Merchant Services Windcave Hosted Payments API Windcave Merchant Hosted API Windcave Card Present Services Windcave Batch Processing Services Windcave IVR Payment Services Windcave Payline Web Interface and Reporting Windcave Banks and Acquirers Windcave Account2AccountLatest Updates ( sorted recent to last )
Windcave is currently experiencing technical issues.
Updates to follow.
NZT: Sunday 5 Feb 2023 09:10 - Ongoing
AEDT: Sunday 5 Feb 2023 07:10 - Ongoing
EST: Saturday 4 Feb 2023 15:10 - Ongoing
PST: Saturday 4 Feb 12:10 - Ongoing
GMT: Saturday 4 Feb 2023 20:10 - Ongoing
Region: Global
Windcave is continuing to investigate with priority, transactional connectivity has been partially restored.
NZT: Sunday 5 Feb 2023 09:10 - Ongoing
AEDT: Sunday 5 Feb 2023 07:10 - Ongoing
EST: Saturday 4 Feb 2023 15:10 - Ongoing
PST: Saturday 4 Feb 12:10 - Ongoing
GMT: Saturday 4 Feb 2023 20:10 - Ongoing
Region: Global
Some merchants are experiencing an intermittent level of transactional timeouts.
Windcave is continuing to investigate the issue with priority.
NZT: Sunday 5 Feb 2023 09:10 - Ongoing
AEDT: Sunday 5 Feb 2023 07:10 - Ongoing
EST: Saturday 4 Feb 2023 15:10 - Ongoing
PST: Saturday 4 Feb 12:10 - Ongoing
GMT: Saturday 4 Feb 2023 20:10 - Ongoing
Region: Global
Merchants are still experiencing an intermittent level timeouts.
Windcave is implementing steps to get services back online.
We apologies for the inconvenience and the disruption this outage has caused.
NZT: Sunday 5 Feb 2023 09:10 - 14:00
AEDT: Sunday 5 Feb 2023 07:10 - 12:00
EST: Saturday 4 Feb 2023 15:10 - 20:00
PST: Saturday 4 Feb 12:10 - 17:00
GMT: Saturday 4 Feb 2023 20:10 - Sunday 5 Feb 20203 01:00
Region: Global
Windcave was able to resolve the outage and get processing back to normal.
Merchants should start seeing transactions and Payline access stabilize as of above times.
Windcave is continuing to monitor the situation.
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