Users unable to sign in via Certifier email links

Reports show that the incident is now resolved. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

*This issue impacted users on all environments.

Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, please contact Workiva Support at support@workiva.com, 1-800-706-6526, or one of our international toll-free numbers.

*This issue impacted users on all platforms.

We are currently investigating reports of users being unable to access Certifications via email links if they are not already logged into Wdesk and their Certification requires sign in (users will encounter a 502 error message). Users can still access their Certifications if they sign in via a non-certifier path and then click their email link (or navigate to their signings page from Home). We will provide an update as soon as possible.

*This issue is impacting users on all environments.