Outage in Xendit

Disruption in Whatsapp Notification

Resolved Minor
July 23, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customers, There is an issue with notifications being delivered by Whatsapp related to payment links (Invoices). Impact: - End users will not receive Invoice notification for Invoices that have been created with WhatsApp as a notification channel - End users will not receive payment reminders for Invoices that have been created with WhatsApp as a notification channel - End users will not receive expiration notices for Invoices that have been created with WhatsApp as a notification channel - End users will not receive payment completion notice for Invoices that have been created with WhatsApp as a notification channel Note: Notifications via email are working normally. We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Components affected
Xendit xenInvoice
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 07/23/2022 11:00AM

All the pending notifications have been cleared and Whatsapp notifications are working normally now. We are now monitoring the situation to confirm there are no further issues.

MONITORING almost 2 years ago - at 07/23/2022 10:52AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 07/23/2022 10:52AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 07/23/2022 10:48AM

Dear Customers,

There is an issue with notifications being delivered by Whatsapp related to payment links (Invoices).

Impact:
- End users will not receive Invoice notification for Invoices that have been created with WhatsApp as a notification channel
- End users will not receive payment reminders for Invoices that have been created with WhatsApp as a notification channel
- End users will not receive expiration notices for Invoices that have been created with WhatsApp as a notification channel
- End users will not receive payment completion notice for Invoices that have been created with WhatsApp as a notification channel

Note: Notifications via email are working normally.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

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