Outage in Xendit

Delayed Processing in PH Disbursements, Remittances and Withdrawals

Resolved Minor
February 15, 2023 - Started 8 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Dear Customers, We are detecting delayed disbursements to Philippines destinations. Impact: All disbursements, withdrawals, and remittances with amount less than or equal to PHP 50,000 will be delayed until issue is resolved. No impact for transactions with amount more than PHP 50,000. We are working with our partners to investigate the issue, and will share more details when we have one. Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact to transaction of more than 50k PHP. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph Thank you for your understanding and cooperation. Xendit Team
Components affected
Xendit xenBatch
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/15/2023 11:22AM

This incident has been resolved. Thank you for your patience.

MONITORING 8 months ago - at 02/15/2023 09:29AM

We are still monitoring the situation and will keep you posted.

Thank you for your patience.

MONITORING 8 months ago - at 02/15/2023 08:28AM

We are still receiving intermittent errors. Therefore we continue working with our partners and will keep you posted.

Thank you for your patience.

MONITORING 8 months ago - at 02/15/2023 07:45AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 02/15/2023 06:52AM

The issue is still being investigated by our partners.

We will keep you posted as soon as we have the update from the partner. Thank you for your patience.

INVESTIGATING 8 months ago - at 02/15/2023 05:49AM

Dear Customers,

We are detecting delayed disbursements to Philippines destinations.

Impact: All disbursements, withdrawals, and remittances with amount less than or equal to PHP 50,000 will be delayed until issue is resolved.
No impact for transactions with amount more than PHP 50,000.

We are working with our partners to investigate the issue, and will share more details when we have one.

Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact to transaction of more than 50k PHP.

We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.

Xendit Team

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