Outage in Xendit

Delayed Processing in PH Disbursements, Remittances and Withdrawals

Resolved Minor

March 15, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Customers, We are detecting delayed disbursements to Philippines destinations. Impact: - All disbursements, withdrawals, and remittances with amount less than or equal to PHP 50,000 will be delayed until issue is resolved. - No impact for transactions with amount more than PHP 50,000. We are working with our partners to investigate the issue, and will share more details when we have one. Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact to transaction of more than 50k PHP. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph. Thank you for your understanding and cooperation.

Components affected

Xendit Autowithdrawal

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/15/2023 08:46AM

The issue has been resolved.
Thank you for your understanding and cooperation.

MONITORING about 1 year ago - at 03/15/2023 08:39AM

We have received a notice from our partner that the issue has been resolved. We will continue monitoring.

INVESTIGATING about 1 year ago - at 03/15/2023 07:48AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/15/2023 07:48AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 03/15/2023 04:12AM

Dear Valued Customers,

We are detecting delayed disbursements to Philippines destinations.

Impact:
- All disbursements, withdrawals, and remittances with amount less than or equal to PHP 50,000 will be delayed until issue is resolved.
- No impact for transactions with amount more than PHP 50,000.

We are working with our partners to investigate the issue, and will share more details when we have one.

Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact to transaction of more than 50k PHP.

We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.

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