Outage in Xendit
Disruption to Direct Debit UBP
Resolved MinorIncident Report
Dear Customers,
We are currently facing an issue with one of our bank partners on high error rates for direct debit UBP payments starting 2023-03-21 at 1:43 PM. We are raising this issue with our partner.
The impact to you is you would see 503 CHANNEL_UNAVAILABLE error for UBP direct debit while the issue persists.
We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.ph.
Thank you for your understanding and cooperation.
Regards,
Xendit
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 03/22/2023 03:48AM
This incident has been resolved.
MONITORING
over 3 years ago - at 03/22/2023 12:45AM
We are monitoring the error rate and will keep you posted for any updates.
INVESTIGATING
over 3 years ago - at 03/21/2023 10:45AM
Our partner is still investigating the issue and therefore we will update you once we have more updates. Thanks
INVESTIGATING
over 3 years ago - at 03/21/2023 07:46AM
Dear Customers,
We are currently facing an issue with one of our bank partners on high error rates for direct debit UBP payments starting 2023-03-21 at 1:43 PM. We are raising this issue with our partner.
The impact to you is you would see 503 CHANNEL_UNAVAILABLE error for UBP direct debit while the issue persists.
We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.ph.
Thank you for your understanding and cooperation.
Regards,
Xendit
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