Outage in Xendit

Delayed Processing in PH Disbursements, Remittances and Withdrawals

Resolved Minor

March 23, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Customers, Our systems have detected delayed disbursements, withdrawals and remittances processing related UnionBank and SBC partners. While we investigate, we expect the following impact: - All disbursements and withdrawals <= 50k will be stuck in pending - All regional remittance payouts with amounts <= 50k to PH banks and ewallets will be stuck in pending - No impact for transactions with amount more than PHP 50,000. We will continue to monitor and keep you updated as we work with the partner to investigate the issue. Ask: Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. If you need further assistance, please contact us at help@xendit.ph. Thank you for your understanding and cooperation. Regards Xendit

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/23/2023 10:54AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/23/2023 09:18AM

All disbursements, withdrawals and remittances with transaction amounts <=50k PHP are enabled now and pending transactions are also processed successfully.

We continue to monitor the situation and will keep you posted if anything changes. Thanks.

INVESTIGATING about 1 year ago - at 03/23/2023 08:53AM

Dear Customers,

Our systems have detected delayed disbursements, withdrawals and remittances processing related UnionBank and SBC partners. While we investigate, we expect the following impact:

- All disbursements and withdrawals <= 50k will be stuck in pending
- All regional remittance payouts with amounts <= 50k to PH banks and ewallets will be stuck in pending
- No impact for transactions with amount more than PHP 50,000.

We will continue to monitor and keep you updated as we work with the partner to investigate the issue.

Ask:
Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime.

If you need further assistance, please contact us at help@xendit.ph. Thank you for your understanding and cooperation.

Regards
Xendit

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