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This incident has been resolved.
A fix has been implemented by our partner and payouts can be processed as usual. We are monitoring the situation before closing the incident
Our partner has acknowledged the issue and are working on the fix
Our systems have detected delayed remittances processing due to an issue with our partner. While we investigate, we expect the following impact:
- All disbursements and withdrawals will have delays in processing
- All regional remittance payouts to PH banks and ewallets will be stuck in pending
We will continue to monitor and keep you updated as we work with the partner to investigate the issue.
If you need further assistance, please contact us at email@example.com. Thank you for your understanding and cooperation.
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