Outage in Xendit

EWALLET OVO Indonesia Disruption

Resolved Minor
May 02, 2024 - Started 15 days ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Valued Customers, We have detected issues with OVO EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Channel: ID_OVO ONE_TIME_PAYMENT - Over 0.0% of requests in the last 10 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
Components affected
Xendit OVO
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/03/2024 01:55AM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED 15 days ago - at 05/02/2024 01:45PM

Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Channel: ID_OVO ONE_TIME_PAYMENT
- Over 0.0% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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