Outage in Xero

Global: Xero - Some Xtra Mail customers are not receiving emails

Resolved Major
May 08, 2024 - Started 12 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware some Xtra Mail customers may be experiencing an issue receiving emails. Our team is investigating this with urgency. Status Last Reviewed: 7:42am UTC
Components affected
Xero
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/08/2024 08:04AM

Our team has identified the cause and and are working with the third party to fully resolve this issue.

IDENTIFIED 12 days ago - at 05/08/2024 08:01AM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 05/08/2024 07:46AM

We have identified what is impacting some customers from receiving emails from Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 7:46am UTC.

INVESTIGATING 12 days ago - at 05/08/2024 05:08AM

We are aware some Xtra Mail customers may be experiencing an issue receiving emails. Our team is investigating this with urgency.

Status Last Reviewed: 7:42am UTC

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