Outage in Xplenty

Issue with Facebook API Connections

Resolved Major
February 14, 2023 - Started about 1 year ago - Lasted 16 days
Official incident page

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Outage Details

We are currently resolving this issue.
Components affected
Xplenty Facebook API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/02/2023 11:11AM

Meta has finally approved our OAuth application back up and this issue has been resolved.

Please reconnect your existing Facebook Ads Insights connections and jobs should run fine moving forward.

IDENTIFIED about 1 year ago - at 02/24/2023 02:21AM

Unfortunately we still have not received an update from Meta regarding the review of our app. They took it offline as they said they needed to review it and we’ve submitted their requests to them 3 times in the last 10 days but we’re still not getting any response except automated emails each time we submit an appeal. We’re doing all we can to get speaking with someone at Meta to get an update and resolution.

Apologies again for the impact caused here, it’s incredibly frustrating for us too. We hope to be able to share a more positive update by end of week.

IDENTIFIED about 1 year ago - at 02/14/2023 04:51PM

We are currently resolving this issue.

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