Route Vendor Outage Alerts Into ServiceNow

IsDown monitors 6020+ vendor status pages and creates incidents in ServiceNow when your critical dependencies fail. Your ITSM workflow gets the external context it's been missing.

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If you are in IT, SRE, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various status pages from services into a very clear dashboard. Worth every penny.

Mike S., IT Manager

Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.

Laurent D., Lead SRE & Platform

IsDown + ServiceNow

Give Your ITSM Workflow the Vendor Context It Needs

IsDown detects vendor incidents and routes them into ServiceNow, automatically.

Automatic Incident Creation

Vendor outages become ServiceNow incidents, automatically

When a third-party vendor goes down, IsDown creates an incident in ServiceNow with full context: affected services, regions, severity, and timeline. No manual ticket creation.

Auto-create incidents when vendors go down
Include affected services, regions, and severity
Auto-resolve when vendors recover
Enrich CMDB incident records with vendor data

Early Detection

Know about vendor outages before your users do

IsDown detects outages independently, typically 20-45 minutes before the vendor acknowledges the issue. Your ITSM team can respond before the helpdesk queue spikes.

Detect outages before official vendor announcements
Proactive incident response, not reactive firefighting
Independent monitoring with multiple sources
Real-time status changes, not delayed reports

Enterprise Coverage

Track every vendor your enterprise depends on

Monitor 6020+ services from one place. AWS, Microsoft 365, Salesforce, Stripe, and thousands more. If it has a status page, IsDown monitors it.

6020+ services monitored continuously
Cloud providers, SaaS tools, payment processors
Monitor any service with a public status page
Group vendors by business unit or team

DORA Compliance

Meet vendor monitoring requirements

DORA requires organizations to monitor ICT third-party service providers. IsDown provides continuous vendor monitoring and incident documentation for your compliance workflow.

Continuous third-party vendor monitoring
Automated incident documentation in ServiceNow
Historical vendor outage data for audits
Supports DORA ICT risk management requirements

Simple Setup

How it works with ServiceNow

Connect IsDown to ServiceNow and route vendor outages into your ITSM workflow automatically.

Step 01

Add your vendor dependencies

Select from 6020+ supported services. Pick the vendors your organization depends on: AWS, Microsoft 365, Salesforce, and thousands more.

Step 02

Connect ServiceNow

Link your ServiceNow instance to IsDown. Configure which vendors should create incidents and customize the incident templates for your ITSM workflow.

Step 03

Vendor outages create incidents automatically

When a vendor has an outage, IsDown creates an incident in ServiceNow with full context. When the vendor recovers, IsDown resolves the incident. Fully automatic.

Setup takes less than 5 minutes. Try it free.

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14-day free trial • No credit card required • No code required

Why IsDown + ServiceNow

Stop Creating Vendor Outage Tickets Manually

Without IsDown

You find out about vendor outages when end users open tickets.
IT staff manually checks vendor status pages during every incident.
ServiceNow incidents miss the vendor root cause. Triage wastes time on internal debugging.
Incident records are incomplete for compliance audits. No vendor context in CMDB.

With IsDown + ServiceNow

Vendor outages create ServiceNow incidents automatically.
IT responds before end users report problems.
Full vendor context in every incident record: service, region, severity, timeline.
Complete audit trail for DORA and compliance requirements.

Use Cases

How teams use IsDown + ServiceNow

Route vendor outages into your ITSM workflow without lifting a finger.

Enterprise IT

Automatic vendor incident creation

When AWS, Microsoft 365, or Salesforce has an outage, IsDown detects it and creates a ServiceNow incident with full vendor context. Your ITSM team knows the root cause is external before they start debugging internally.

Service Desk Teams

Proactive communication to end users

When a vendor degradation starts, IsDown creates the incident in ServiceNow before the helpdesk queue spikes. Your service desk can post proactive updates instead of fielding hundreds of "is X down?" tickets.

Compliance Teams

DORA vendor monitoring requirements

DORA requires monitoring of ICT third-party providers. IsDown continuously monitors your vendor dependencies and documents every incident in ServiceNow, giving your compliance team a complete audit trail.

Frequently Asked Questions

How is IsDown different from just bookmarking vendor status pages?

Vendor status pages are updated by the vendor, often 20-45 minutes after an outage starts. IsDown detects outages independently through service checks, typically alerting you before the vendor posts anything.

Which services does IsDown monitor?

IsDown monitors 6020+ services including AWS, Azure, GCP, Stripe, GitHub, Salesforce, Datadog, and more. If a service has a public status page, we likely monitor it.

Does IsDown create incidents in ServiceNow automatically?

Yes. When IsDown detects a vendor outage, it creates an incident in ServiceNow with the affected service, severity, and timeline. You can configure which vendors trigger incidents and customize the templates.

How fast does IsDown detect vendor incidents?

IsDown typically detects incidents 20-45 minutes before the vendor's own status page is updated. Your IT team can respond before end users notice the problem.

Does IsDown support DORA compliance requirements?

Yes. IsDown provides continuous monitoring of ICT third-party service providers and documents every vendor incident in ServiceNow, supporting DORA's vendor risk management requirements.

What happens when a vendor resolves their incident?

IsDown automatically updates the ServiceNow incident to resolved when the vendor recovers. The entire lifecycle is handled without anyone touching the ServiceNow console.

Can I control which vendor outages create ServiceNow incidents?

Yes. Configure which vendors and severity levels trigger incident creation. Only route issues that actually affect your organization. Separate incidents from scheduled maintenance.

Vendor outages in ServiceNow, automatically.

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14-day free trial • No credit card required • No code required