Outage in 10to8

Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

Resolved Minor

April 01, 2026 - Started about 2 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

10to8 experienced a 7-minute service disruption affecting Smart Messaging, the Product Dashboard AI Assistant, and voice booking name transcription performance. The incident also impacted web applications, communications, website functionality, and calendar sync. The root cause was identified and a solution was implemented to resolve all affected services.

We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.

Components affected

10to8 Web Applications 10to8 Communications 10to8 Website 10to8 Calendar Sync

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Latest Updates ( sorted recent to last )

RESOLVED 22 minutes ago - at 04/01/2026 06:56PM

This incident has been resolved.

MONITORING about 1 hour ago - at 04/01/2026 06:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 hours ago - at 04/01/2026 05:21PM

We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant.

We are also experiencing degraded performance on the voice booking name transcription.

We have identified the root cause of these issues and are working on a solution.

Latest 10to8 outages

Partial Communications Outage - 2 months ago

Delays in report generation - 8 months ago

Performance Degraded - US Server - 9 months ago

Delays in Communications - 10 months ago

Partial Outage - Slow Loading (EU server) - 12 months ago

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