Outage in 10to8
Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking
Resolved MinorIncident Report
Summary AI Generated
10to8 experienced a 7-minute service disruption affecting Smart Messaging, the Product Dashboard AI Assistant, and voice booking name transcription performance. The incident also impacted web applications, communications, website functionality, and calendar sync. The root cause was identified and a solution was implemented to resolve all affected services.
We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant.
We are also experiencing degraded performance on the voice booking name transcription.
We have identified the root cause of these issues and are working on a solution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/01/2026 06:56PM
This incident has been resolved.
MONITORING
about 1 month ago - at 04/01/2026 06:26PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 04/01/2026 05:21PM
We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant.
We are also experiencing degraded performance on the voice booking name transcription.
We have identified the root cause of these issues and are working on a solution.
Latest 10to8 outages
Partial Communications Outage - 3 months ago
Delays in report generation - 9 months ago
Performance Degraded - US Server - 10 months ago
Delays in Communications - 11 months ago
Partial Outage - Slow Loading (EU server) - about 1 year ago
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