Outage in Green Cloud Technologies

11:11 Systems - Support Ticket Generation Issues - 8/18/2025

Resolved Minor

August 18, 2025 - Started 6 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/19/2025 03:54PM

Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

INVESTIGATING 6 months ago - at 08/18/2025 07:35PM

We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team.
Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

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