Outage in 11x AI
Lead Enrichment Pipeline Outage
Resolved Minor
February 27, 2026 - Started 2 months ago
- Lasted about 14 hours
Incident Report
A third-party enrichment provider outage is blocking the lead sourcing pipeline. Contacts are stuck in an intermediate enrichment state and cannot progress to enrollment. ~10,700 contacts are affected since Feb 26 08:00 UTC.
Campaigns with pending sourcings are not progressing. The team is investigating remediation to unblock affected contacts and prevent recurrence.
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Latest Updates ( sorted recent to last )
INVESTIGATING
2 months ago - at 02/27/2026 08:29PM
A third-party enrichment provider outage is blocking the lead sourcing pipeline. Contacts are stuck in an intermediate enrichment state and cannot progress to enrollment. ~10,700 contacts are affected since Feb 26 08:00 UTC.
Campaigns with pending sourcings are not progressing. The team is investigating remediation to unblock affected contacts and prevent recurrence.
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