Outage in 1E

When a New Provisioning key is created Clients cannot connect

Resolved Minor

November 05, 2025 - Started 3 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently investigating an issue related to the creation of new provisioning certificates. Clients attempting to connect using the newly issued certificate may experience connectivity issues with the platform. Updates will be posted here as we work toward resolution.

Components affected

1E Platform - West US 1

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/06/2025 03:08PM

This incident has been resolved.

MONITORING 3 months ago - at 11/06/2025 03:05PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 11/05/2025 07:20PM

This will only effect client connections if a new provisioning cert is created.

INVESTIGATING 3 months ago - at 11/05/2025 07:20PM

We are currently investigating an issue related to the creation of new provisioning certificates.
Clients attempting to connect using the newly issued certificate may experience connectivity issues with the platform.
Updates will be posted here as we work toward resolution.

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