Outage in 1Password

Degraded performance on 1password.com

Resolved Minor
April 27, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are seeing multiple reports of failed connections and issues with login to 1password.com. Our team is currently investigating the cause. We will keep updating you every 30 minutes This issue _does_ _not_ affect 1password.eu or 1password.ca
Components affected
1Password AWS RDS (us-east-1)
Latest Updates ( sorted recent to last )
INVESTIGATING over 2 years ago - at 04/28/2022 05:42PM

Thank you for your patience.

We've completed our investigation into the performance regression and are confident the current issue has been resolved.

We will continue monitoring.

INVESTIGATING over 2 years ago - at 04/28/2022 02:47PM

While 1Password.com is currently stable and operational, we will be continuing our investigations into the performance regression throughout the day. There may be further service disruption as part of our investigation. However, all passwords and customer data will remain accessible locally on your devices.

We will continue to provide updates on the situation throughout the day, and thank you for your continued patience.

INVESTIGATING over 2 years ago - at 04/27/2022 06:54PM

Thank you for your patience.

We have stabilized the system while we investigate the performance regression.

Your devices should be syncing all data currently.

We'll provide an update here when we have more details

INVESTIGATING over 2 years ago - at 04/27/2022 06:06PM

We are currently investigating an outage with 1Password.com that affects customers' ability to sync their data and access certain elements of 1Password.com.

1Password was designed to keep locally synced passwords on your device safe.

We will continue updating you as we investigate.

INVESTIGATING over 2 years ago - at 04/27/2022 05:29PM

We continue to investigate an ongoing performance degradation with the 1password.com service.

This does not affect 1password.ca, 1password.eu, or ent.1password.com.

This also does not affect installed clients existing offline data. It does affect client sync of new items. These will sync once the degradation is resolved.

INVESTIGATING over 2 years ago - at 04/27/2022 04:52PM

We are investigating an ongoing issue with the 1password.com platform.
This does not affect 1password.eu, ent.1password.com, or 1password.ca.
We are reducing availability further for our investigation.
Thank you for your patience.

INVESTIGATING over 2 years ago - at 04/27/2022 04:24PM

We are still seeing high amounts of failed connections with the 1password.com platform.
We are investigating.
Thank you for your patience, we will update you as soon as possible.

INVESTIGATING over 2 years ago - at 04/27/2022 03:56PM

We are continue to investigate the issue. Will update you again in 30 minutes

INVESTIGATING over 2 years ago - at 04/27/2022 02:42PM

We are seeing multiple reports of failed connections and issues with login to 1password.com.
Our team is currently investigating the cause.
We will keep updating you every 30 minutes
This issue _does_ _not_ affect 1password.eu or 1password.ca

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