Outage in 1Password

Error launching desktop app on nightly version 8.10.46-21 and higher

Resolved Minor
September 11, 2024 - Started 23 days ago - Lasted 15 days
Official incident page

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Outage Details

There is an issue when upgrading from nightly versions 8.10.46-14 through 8.10.46-20 to 8.10.46-21 and higher, leaving the application unable to open and resulting in a "the database is newer version" error. To resolve, make sure you can access all your 1Password data on another device or on 1Password.com before you follow the steps under "To remove your 1Password data": Mac: https://support.1password.com/uninstall-1password/#to-remove-your-1password-data-mac Windows: https://support.1password.com/uninstall-1password/#to-remove-your-1password-data-windows Please reach out to support@1Password.com if you do not have another trusted device where you are signed in.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 09/26/2024 03:04PM

This incident has been resolved.

MONITORING 23 days ago - at 09/11/2024 08:58PM

There is an issue when upgrading from nightly versions 8.10.46-14 through 8.10.46-20 to 8.10.46-21 and higher, leaving the application unable to open and resulting in a "the database is newer version" error. To resolve, make sure you can access all your 1Password data on another device or on 1Password.com before you follow the steps under "To remove your 1Password data":

Mac: https://support.1password.com/uninstall-1password/#to-remove-your-1password-data-mac
Windows: https://support.1password.com/uninstall-1password/#to-remove-your-1password-data-windows

Please reach out to support@1Password.com if you do not have another trusted device where you are signed in.

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