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Outage in 1Password

Device Trust Authentication Service Experiencing Timeout Errors

Resolved Major
June 11, 2026 - Started 7 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

1Password's Device Trust Authentication Service experienced a major outage lasting 25.5 hours, causing customers to encounter timeouts, authentication failures, and 503 error responses when attempting to authenticate. The engineering team identified the root cause and implemented fixes to restore service performance. The incident was fully resolved after continuous monitoring confirmed system stability.

We are currently investigating an issue affecting the Device Trust Authentication Service. Customers may experience timeouts or receive 503 responses when attempting to authenticate with Device Trust. Our team is actively working to identify the cause and restore normal service as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 06/12/2026 11:18PM

This incident has been resolved.

MONITORING 7 days ago - at 06/11/2026 10:47PM

Our teams have identified a cause of the issues affecting the Device Trust Authentication Service and have taken steps to provide relief. We are seeing improved service performance and are continuing to monitor the situation closely to ensure stability.

We will provide further updates as needed.

INVESTIGATING 7 days ago - at 06/11/2026 10:32PM

Authentication services have recovered, and our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service.

Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.

INVESTIGATING 7 days ago - at 06/11/2026 10:17PM

Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service. Customers may experience authentication failures, timeouts, or 503 errors when attempting to authenticate with Device Trust.

At this time, there is no significant change in impact or scope to report. Investigation and mitigation efforts remain ongoing, and we will provide another update as soon as additional information becomes available.

INVESTIGATING 7 days ago - at 06/11/2026 10:02PM

Our teams continue to investigate the cause of timeout errors affecting the Device Trust Authentication Service.

INVESTIGATING 7 days ago - at 06/11/2026 09:49PM

We are currently investigating an issue affecting the Device Trust Authentication Service. Customers may experience timeouts or receive 503 responses when attempting to authenticate with Device Trust. Our team is actively working to identify the cause and restore normal service as quickly as possible.

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