Outage in 1Password
Restoring Access with a Recovery Code Is Failing for Some Users
Resolved MinorIncident Report
Summary AI Generated
For approximately 1.8 hours, some 1Password users were unable to restore access to their locked accounts, receiving a "Something went wrong" error when attempting to use a recovery code. The issue affected the sign-in flow and left impacted users unable to regain entry to their accounts during that period. A fix was identified and implemented, with the incident fully resolved by 3:01 PM ET on June 24, 2026.
Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 06/24/2026 07:01PM
The issue is now resolved, and access to 1Password services should be fully restored.
MONITORING
26 days ago - at 06/24/2026 06:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
26 days ago - at 06/24/2026 06:35PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
26 days ago - at 06/24/2026 06:32PM
The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.
INVESTIGATING
26 days ago - at 06/24/2026 05:50PM
The issue is still under investigation. We will continue to share updates as they become available.
INVESTIGATING
26 days ago - at 06/24/2026 05:30PM
Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.
INVESTIGATING
26 days ago - at 06/24/2026 05:15PM
Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.
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