Outage in 2600hz

Unanswered semi-attended transfers not hitting voice mail

Resolved Major

January 16, 2024 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are seeing increasing reports of semi-attended transfers not reaching the recipient's voice mail if the recipient does not answer. This is impacting our Hosted Platform only and we are currently investigating the issue.

Components affected

2600hz Telephony Services

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/17/2024 01:29AM

This incident has been resolved.

MONITORING about 2 years ago - at 01/16/2024 11:50PM

Testing has been successful so far and we've deployed the patch to all remaining Hosted Platform servers. We believe this to be fixed now, but will continue monitoring for any further issues.

IDENTIFIED about 2 years ago - at 01/16/2024 11:09PM

We believe we have identified the issue. We have deployed a patch to the SJC zone and are currently testing before we deploy to ORD and EWR.

INVESTIGATING about 2 years ago - at 01/16/2024 09:34PM

We are seeing increasing reports of semi-attended transfers not reaching the recipient's voice mail if the recipient does not answer.

This is impacting our Hosted Platform only and we are currently investigating the issue.

Latest 2600hz outages

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Possible issues - over 1 year ago

Investigating call center issues - over 1 year ago

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