Outage in 2600hz

Zswitch US outage.

Resolved Major
August 20, 2025 - Started about 2 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently investigating an issue with Zswitch US' database services. We have engaged our engineering and operations team to work this as highest priority. We will update this page as soon as we know more.
Components affected
2600hz Telephony Services
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/20/2025 10:01PM

This incident has been resolved. We will continue to monitor for stability.

MONITORING about 2 months ago - at 08/20/2025 09:05PM

We have brought services back online and are continuing to monitor for stability.

MONITORING about 2 months ago - at 08/20/2025 08:29PM

We have identified a database system outage and are working with our engineers to restore the system.

MONITORING about 2 months ago - at 08/20/2025 08:17PM

We are seeing further degradation in the system and are investigating

MONITORING about 2 months ago - at 08/20/2025 07:30PM

We've stabilized services and are continuing to monitor the situation.

MONITORING about 2 months ago - at 08/20/2025 07:23PM

We are seeing further degradation in the system and are investigating

MONITORING about 2 months ago - at 08/20/2025 12:32PM

This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods.

We will continue to monitor throughout the day.

INVESTIGATING about 2 months ago - at 08/20/2025 12:32PM

This issue has now been resolved and the database services are operating as expected. We are working on a full RCA and will update this statuspage with it in due course. If you have any questions in the meantime please contact support using the normal methods.

INVESTIGATING about 2 months ago - at 08/20/2025 10:50AM

We are currently investigating an issue with Zswitch US' database services. We have engaged our engineering and operations team to work this as highest priority. We will update this page as soon as we know more.

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