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Outage in 3DS Outscale

[US-EAST-2] Network Incident

Resolved Major
April 02, 2026 - Started 3 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

A network incident in the US-EAST-2 region prevented newly created virtual machines from being accessible from the Internet for 27.1 hours, while existing VMs continued to operate normally and internal VM networking remained functional. The incident affected the public network component, with teams identifying the root cause and implementing a fix. The issue has been resolved and all services are now operating normally.

Les nouvelles machines virtuelles créées sur la région US-EAST-2 ne sont pas accessibles depuis Internet. Le réseau interne aux VM reste fonctionnel. Les VM existantes ne sont pas impactées et fonctionnent normalement. Newly created virtual machines in the US-EAST-2 region are currently unreachable from the Internet. Internal VM networking remains functional. Existing VMs are not impacted and continue to operate normally.
Components affected
3DS Outscale Public network

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/03/2026 01:41PM

L'incident est désormais résolu. Les nouvelles machines virtuelles créées sur la région US-EAST-2 sont de nouveau accessibles depuis Internet. L'ensemble des services fonctionnent normalement


The incident has been resolved. Newly created virtual machines in the US-EAST-2 region are now reachable from the Internet. All services are operating normally

MONITORING 3 days ago - at 04/02/2026 12:17PM

L'incident est désormais résolu. Les nouvelles machines virtuelles créées sur la région US-EAST-2 sont de nouveau accessibles depuis Internet. L'ensemble des services fonctionnent normalement. Nos équipes restent en surveillance active afin de garantir la stabilité du service. Nous nous excusons pour la gêne occasionnée.


The incident has been resolved. Newly created virtual machines in the US-EAST-2 region are now reachable from the Internet. All services are operating normally. Our teams will continue to monitor the situation to ensure service stability. We apologize for any inconvenience caused.

IDENTIFIED 3 days ago - at 04/02/2026 12:12PM

La cause de l'incident a été identifiée. Nos équipes travaillent activement à la mise en place d'un correctif. Les nouvelles VM créées sur la région US-EAST-2 restent inaccessibles depuis Internet. Les VM existantes ne sont pas impactées. Une prochaine mise à jour sera communiquée dès que possible.


The root cause of the incident has been identified. Our teams are actively working on implementing a fix. Newly created VMs in the US-EAST-2 region remain unreachable from the Internet. Existing VMs are not impacted. A further update will be provided as soon as possible.

INVESTIGATING 3 days ago - at 04/02/2026 12:00PM

L'incident est toujours en cours. Nos équipes travaillent activement à la résolution du problème. Les nouvelles VM créées sur la région US-EAST-2 restent inaccessibles depuis Internet. Les VM existantes ne sont pas impactées. Une prochaine mise à jour sera communiquée dès que possible.


The incident is still ongoing. Our teams are actively working on resolving the issue. Newly created VMs in the US-EAST-2 region remain unreachable from the Internet. Existing VMs are not impacted. A further update will be provided as soon as possible.

INVESTIGATING 3 days ago - at 04/02/2026 10:37AM

Les nouvelles machines virtuelles créées sur la région US-EAST-2 ne sont pas accessibles depuis Internet. Le réseau interne aux VM reste fonctionnel. Les VM existantes ne sont pas impactées et fonctionnent normalement.


Newly created virtual machines in the US-EAST-2 region are currently unreachable from the Internet. Internal VM networking remains functional. Existing VMs are not impacted and continue to operate normally.

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