Emails (including login codes) failing to send from 4Schools products

Email delivery continues to work reliably from 4Schools applications. Users may notice old messages getting delivered as the mail provider catches up with some queued messages. If these messages are no longer relevant (for example, an expired login access code), please disregard the message.

Thank you for your patience today as we worked hard to overcome this email outage!

Email delivery is now working reliably. We are monitoring email queues and will take corrective action if problems reoccur.

Current status:
✅ Student Services login code emails are now working
⬛ CMS4Schools login codes fix is being deployed
✅ Student Services reports and communication emails are now working
⬛ CMS4Schools notification email fix is being developed

Our developers are updating affected products now, to move them away from Mailchimp services to a more reliable provider.

⚠ Please note, some messages that used to come from `4schools.net` will now come from `idm.4schools.net` or `udm.4schools.net`. We will study the effects of this change and respond if needed to ensure delivery is reliable.

Current status:
✅ Student Services login code emails are now working
⬛ CMS4Schools login codes fix is being deployed
⬛ Student Services reports and communication email fix is being developed
⬛ CMS4Schools notification email fix is being developed

The service we rely on for email delivery, Mailchimp, is down. Unfortunately, they are not acknowledging the problem on their status page. However, extensive testing by our team, peers in other industries, and some chatter on social media have convinced us that Mailchimp's transactional email service is the problem. We are looking into alternatives.

We are currently investigating this issue.