Outage in Exalate

Jira Cloud IssueLinks being Removed

Resolved Minor
August 29, 2025 - Started 19 days ago - Lasted 7 days
Official incident page

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Outage Details

We are investigating a problem where IssueLinks are being removed from Jira cloud tickets. Progress and actions will be notified accordingly, if you encountered this problem please reach us on support portal.
Components affected
Exalate Synchronisation node
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 09/05/2025 11:56AM

The issue affecting Jira Cloud issue links has been fully resolved. A detailed postmortem will be published soon outlining the root cause and preventive measures being implemented.

MONITORING 16 days ago - at 08/31/2025 07:00PM

We identified the affected instances and provided remediation steps to all affected clients to restore the removed links.

IDENTIFIED 18 days ago - at 08/29/2025 09:04PM

All nodes have been moved from the affected version and a workaround to remediate the possible effects on issue links is being investigated.

IDENTIFIED 19 days ago - at 08/29/2025 04:57PM

The issue has been identified and we are performing remediation actions.

INVESTIGATING 19 days ago - at 08/29/2025 04:18PM

We are investigating a problem where IssueLinks are being removed from Jira cloud tickets. Progress and actions will be notified accordingly, if you encountered this problem please reach us on support portal.

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