Outage in Exalate

Jira Cloud: Script Configuration Update Available

Resolved Minor
October 03, 2025 - Started about 1 month ago - Lasted about 1 month
Official incident page

Incident Report

We've released a configuration update for Jira Cloud connections running version 5.28.5. Who is affected: Customers using external script repositories in their Jira Cloud connections may experience script-related errors after upgrading to 5.28.5. Resolution: If you're experiencing issues with your scripts, please contact our support team at support@exalate.com - we'll assist you with a quick configuration update. Status: We're actively monitoring and reaching out to affected customers.
Components affected
Exalate Synchronisation node

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/05/2025 02:17PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/03/2025 09:43AM

We've released a configuration update for Jira Cloud connections running version 5.28.5.

Who is affected:
Customers using external script repositories in their Jira Cloud connections may experience script-related errors after upgrading to 5.28.5.

Resolution:
If you're experiencing issues with your scripts, please contact our support team at support@exalate.com - we'll assist you with a quick configuration update.

Status: We're actively monitoring and reaching out to affected customers.

Latest Exalate outages

Some Exalate nodes down (specially on Jira Cloud) - about 1 month ago
Some Exalate nodes unavailable - about 1 month ago
Jira Cloud IssueLinks being Removed - 2 months ago
Connection error on Cloud instance - 7 months ago
Some nodes are down due to cluster issue - 9 months ago

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