Outage in Exalate

SyncRoom website and Community not loading.

Resolved Minor

November 20, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue when trying to access the SyncRoom page, caused by a significant increase in DNS traffic originating from an external problem between Hostinger and Cloudflare. This external issue is currently impacting our service and is preventing the SyncRoom page and the community from loading Important Note: This issue does not affect the core Exalate functionality. Synchronization is continuing to work as expected. We are actively working to resolve this and will provide an update within the next two hours. Thank you for your patience.

Components affected

Exalate Idalko Support Exalate Synchronisation node Exalate Console Exalate for Azure DevOps

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/20/2025 11:23AM

This incident has been resolved.

MONITORING 2 months ago - at 11/20/2025 10:29AM

A fix has been implemented by Hostinger and the services have been restored (Exalate community and SyncRoom)
We will continue to monitor the results.

IDENTIFIED 2 months ago - at 11/20/2025 09:43AM

We have identified an issue when trying to access the SyncRoom page, caused by a significant increase in DNS traffic originating from an external problem between Hostinger and Cloudflare. This external issue is currently impacting our service and is preventing the SyncRoom page and the community from loading

Important Note: This issue does not affect the core Exalate functionality. Synchronization is continuing to work as expected.

We are actively working to resolve this and will provide an update within the next two hours.

Thank you for your patience.

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