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Outage in Exalate

Some Exalate nodes are unavailable

Resolved Major
November 27, 2025 - Started 2 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are investigating reports of some Exalate nodes being unavailable. We will be providing an update shortly on the investigation.
Components affected
Exalate Hosting platform

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/28/2025 07:08AM

We have closely monitored the health of the affected Exalate nodes, and they are all performing as per expectation.
A post-mortem of the incident will be published in due course.

MONITORING 2 months ago - at 11/27/2025 10:04PM

All nodes are now fully operational.
Any communication error reported in the console should now disappear after hitting "Resolve and retry". If you encounter any further problem please reach out to our support team.
We continue to monitor the cluster closely and investigate to root cause the incident.

IDENTIFIED 2 months ago - at 11/27/2025 08:48PM

All nodes are now back online and our team is working on stabilizing the services

IDENTIFIED 2 months ago - at 11/27/2025 04:51PM

We have detected some instability again and are investigating why some nodes are not reachable again.

MONITORING 2 months ago - at 11/27/2025 03:31PM

All nodes are back online and we are closely monitoring the cluster health.

IDENTIFIED 2 months ago - at 11/27/2025 01:47PM

Most nodes are currently running but we are still experiencing intermittent service failures. The full fix is being implemented now.

IDENTIFIED 2 months ago - at 11/27/2025 12:33PM

We have identified the problem and are working to restore full service as soon as possible.

INVESTIGATING 2 months ago - at 11/27/2025 11:47AM

We are investigating reports of some Exalate nodes being unavailable. We will be providing an update shortly on the investigation.

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