Outage in Exalate

Exalate nodes unrachable

Resolved Major
December 12, 2025 - Started 5 days ago - Lasted about 13 hours
Official incident page

Incident Report

There is an outage on one of the clusters in Exalate cloud that might affect access to the nodes temporarily. We are currently investigating the issue to ensure that service is restored as soon as possible. A new update will be provided within 1 hour

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/13/2025 04:26AM

All Exalate nodes are stable and working normally.
A post-mortem for the incident will be published in due course.

MONITORING 4 days ago - at 12/13/2025 02:56AM

All nodes are back to operational status now.
We continue to monitor the stability closely.

IDENTIFIED 4 days ago - at 12/13/2025 01:51AM

Most nodes are back on operational status, a full operational message will be posted once all nodes are back.

IDENTIFIED 4 days ago - at 12/12/2025 11:11PM

Most nodes are back on operational status, a full operational message will be posted once all nodes are back.

IDENTIFIED 4 days ago - at 12/12/2025 08:20PM

Nodes are being restored now, most nodes are now online, a full operational message will be posted once all nodes are back online.

IDENTIFIED 4 days ago - at 12/12/2025 07:11PM

We continue to work on the restoration of the affected nodes.
We will be providing a new update in one hour.

IDENTIFIED 4 days ago - at 12/12/2025 06:12PM

We continue to work on the restoration of the affected nodes.
We will be providing a new update in one hour.

IDENTIFIED 4 days ago - at 12/12/2025 04:58PM

The recovery process is still ongoing.
We will provide an update within an hour.

IDENTIFIED 5 days ago - at 12/12/2025 04:31PM

We have root caused the issue and the restoration process is underway already.
The next update will be provided in 30mins.

INVESTIGATING 5 days ago - at 12/12/2025 04:15PM

There is an outage on one of the clusters in Exalate cloud that might affect access to the nodes temporarily. We are currently investigating the issue to ensure that service is restored as soon as possible.

A new update will be provided within 1 hour

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