Outage in Abicart

Unresponsive webshops and admin

Resolved Major

August 30, 2023 - Started over 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Abicart Admin Abicart - Responsive themes Abicart - API

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/30/2023 09:11PM

This incident has been resolved.

MONITORING over 2 years ago - at 08/30/2023 06:28PM

We are experiencing problems loading product pages and shopping carts. Our technical team is working on this and we expect a solution shortly.

MONITORING over 2 years ago - at 08/30/2023 02:50PM

System is on it's way up. Monitoring the situation.

IDENTIFIED over 2 years ago - at 08/30/2023 01:36PM

We have now begun the process of gradually restarting our systems. During the next hour, you may experience some instability in the services in connection with them starting to work. This is expected and part of the reboot process.
Our engineering team is monitoring closely to ensure as smooth a transition as possible to full operation. We will inform you as soon as services are fully restored.

IDENTIFIED over 2 years ago - at 08/30/2023 11:54AM

Issue caused by big power outage locally to the servers. Backup generators kicked in but faced operational failure after some time. Our technicians are working on getting everything back up and running.

INVESTIGATING over 2 years ago - at 08/30/2023 10:24AM

We are currently investigating this issue.

Latest Abicart outages

Slow system response time - 12 days ago

Status update - 17 days ago

Service disruption - 17 days ago

Technical issue - 8 months ago

Service disruption - 9 months ago

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