Outage in Ably
High pusher, pubnub and mqtt adaptor error rate
Resolved MinorIncident Report
There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected
Components affected
Ably Asia Pacific (Sydney) Ably Europe (Frankfurt) Ably US East (Northern Virginia) Ably US East (Ohio) Ably US West (Northern California) Ably Asia-Pacific (Singapore) Ably Europe (Ireland)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/25/2025 12:11PM
The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.
MONITORING
5 months ago - at 11/25/2025 12:04PM
We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.
MONITORING
5 months ago - at 11/25/2025 12:01PM
There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.
MONITORING
5 months ago - at 11/25/2025 11:38AM
There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected
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