Outage in Acquia

Acquia has detected issues with Acquia Site Factory tasks

Resolved Minor
November 04, 2024 - Started about 2 months ago - Lasted about 11 hours
Official incident page

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Outage Details

Acquia is currently experiencing permission-related issues with the tasks services for Acquia Site Factory applications such as database backups, cache clear, etc. We are currently investigating and will provide updates as soon as they are available.
Components affected
Acquia Site Factory
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/04/2024 06:52PM

The underlying cause of this issue has been addressed. All affected services have been restored and are operational at this time.

MONITORING about 2 months ago - at 11/04/2024 06:15PM

Acquia has rolled out a fix to address the permission-related issues affecting the tasks services for Acquia Site Factory applications. We are continuing to monitor performance at this time.

IDENTIFIED about 2 months ago - at 11/04/2024 04:42PM

Acquia has identified a fix for the permission-related issues affecting the tasks services for Acquia Site Factory applications. We are currently in the process of rolling out this fix and will continue to provide updates as soon as they are available.

IDENTIFIED about 2 months ago - at 11/04/2024 02:22PM

Acquia has identified the cause resulting in permission-related issues with the tasks services for Acquia Site Factory applications. We are currently working towards providing a resolution around the same. We will provide updates as soon as they are available.

INVESTIGATING about 2 months ago - at 11/04/2024 08:04AM

Acquia is currently experiencing permission-related issues with the tasks services for Acquia Site Factory applications such as database backups, cache clear, etc. We are currently investigating and will provide updates as soon as they are available.

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