Outage in Acquia
Processing Delays in GCP US Environment
Resolved MinorIncident Report
Summary AI Generated
Acquia experienced a resource contention issue in their GCP US environment that caused processing delays for input connectors, campaigns, and scheduled data refreshes in the Customer Data Platform. The incident lasted 1.7 hours and affected active data processing workflows. The engineering team resolved the underlying issue and proactively reran the majority of stopped and failed workflows, with monitoring continuing for the final batch to ensure complete restoration.
We are currently experiencing a production incident in our GCP US environment causing delays to active input connectors, campaigns, and scheduled data refreshes. We are actively working to resolve the issue and will provide hourly updates until full service is restored.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 03/19/2026 04:54PM
The resource contention issue within our GCP US environment has been successfully resolved.
Our engineering team has proactively rerun the majority of the stopped and failed input connectors and data refresh workflows. We are currently monitoring the final batch of these workflows to ensure they process completely and that all systems return to normal operation.
Thank you for your patience while our team worked to restore service.
MONITORING
11 days ago - at 03/19/2026 04:06PM
The GCP US environment has been stabilised, and we're currently rerunning all input connectors and data refresh workflows. We will also rerun all failed scheduled campaigns and reports when data refresh has completed. A separate notification from our Alerts team will be sent when data refresh and all campaigns/reports have been reran successfully.
INVESTIGATING
11 days ago - at 03/19/2026 03:18PM
We are currently experiencing a production incident in our GCP US environment causing delays to active input connectors, campaigns, and scheduled data refreshes. We are actively working to resolve the issue and will provide hourly updates until full service is restored.
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